Privacy Policy for Ice Flow Hobbies

At Ice Flow Hobbies, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, make purchases, or participate in our workshops. By using our online platform, you agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Identification Information: This includes your name, email address, postal address, shipping address, and phone number when you register for an account, place an order, subscribe to our newsletter, or sign up for a workshop.
• Payment Information: When you make a purchase, we collect necessary payment details such as credit card numbers or other payment account information. This data is securely processed by third-party payment processors, and we do not store sensitive payment card details on our servers.
• Transactional Data: Details about the products and services you have purchased from us, including order history and preferences.
• Usage Data: Information about how you access and use our site, such as your IP address, browser type, device information, pages viewed, and the dates and times of your visits. This helps us understand user behavior and improve our service.
• Communication Data: Records of your correspondence with us, including emails and customer support interactions.

How We Use Your Information

We use the collected information for various purposes, including:

• To process and fulfill your orders, including managing payments, shipping products, and providing customer service related to your purchases.
• To manage your account and provide you with access to our services, such as workshop registrations.
• To improve and personalize your experience on our online platform by presenting products and content tailored to your perceived interests.
• To communicate with you about your orders, accounts, service updates, and promotional offers, where you have consented to receive such communications.
• To monitor and analyze trends, usage, and activities in connection with our services to improve our site functionality and offerings.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations and respond to lawful requests from public authorities.

Sharing Your Information

We may share your information with third parties only in specific situations:

• Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing, shipping, website hosting, data analysis, and email delivery. These providers have access to your personal information only to perform their tasks and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Security

The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure servers, encryption, and regular security audits to maintain the safety of your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights (GDPR Compliant)

In accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

Third-Party Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Ice Flow Hobbies
• 7 Sentosa Gateway,
• Singapore, 098269
• Singapore (SG)